Seasoned

About Seasoned
Seasoned Inc. is a fast growing, well-funded startup focused on making an impact on the service and restaurant industry. Seasoned Inc. is the only social community exclusively for service industry workers near you. Workers use the Seasoned app to get interviews fast for local jobs and get daily support and advice from their service industry family. Business owners use Seasoned Recruit to hire service workers in 48 hours or less from our community of top restaurant talent. We’re offering restaurants something no one else in the market offers - a truly concierge experience to fill their open positions.

Seasoned inc. is looking for a driven and ambitious customer success manager to manage the customer lifecycle and provide operational excellence for Seasoned customers. You will cultivate relationships with restaurant owners and leaders alike to understand their needs and how we as a partner can best support them. In addition to forging strong relationships, you will closely monitor usage and data within Seasoned Recruit to develop customer retention strategies. Acting as a trusted advisor and customer advocate for our restaurant partners.

Job Description & Responsibilities

Given this is a newly formed position you will play an integral role in helping to build out processes, reporting, and engagement plans that will allow this team to scale in the future. Doing so will require a strong entrepreneurial mindset to not only help develop this role further but execute the plan on a daily basis.

If you are passionate about helping restaurants succeed and understand how technology plays a large role in ensuring that happens - then continue reading and send us your resume!

Where you come in:

  • Develop weekly, monthly, and quarterly engagement plans with paying customers
  • Adoption, retention and customer relationships will be your primary focus
  • Ability to interact and collaborate with key stakeholders
  • Analyze multiple levels of data as it pertains to customer performance
  • Work with customers to receive product feedback and offer support and training when needed
  • Be able to work fast and understand the needs of both applicants and customers
  • Organize and relay feedback to product team; prioritize requests and ideas
  • Present your conversational learnings to internal stakeholders
  • Have experience understanding and taking action of usage and software metrics

What it takes to succeed:

  • 2-3 years of customer success, onboarding or implementation experience. Restaurant technology or prior SaaS experience required.
  • Be open to working in a startup environment, i.e., willing to wear more than one hat, expect to adapt quickly to change
  • Familiar with SFDC, Google Suite, and Microsoft office
  • Experience developing or following plans to drive retention
  • Bring a positive attitude and passion for our challenge

Compensation: Competitive and includes benefits, 401k, Equity.

Seasoned provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Seasoned complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.