Seasoned is hiring a Mid-Market Account Expansion Manager to help us scale our existing accounts and establish new partnerships. Relationship building is the cornerstone of this role. By building meaningful relationships, we ensure customer satisfaction by helping those already familiar with the Seasoned product get the most out of it at scale, as well as explaining the value of our product to new restaurant groups identifying their unique needs and how we can assist them.
Please be advised: this is a hybrid role that requires 2-3 days of in-person work each week in our Phoenix workspace.
About Seasoned
Seasoned Inc. is a fast growing startup focused on making an impact on the service and restaurant industry. Seasoned Inc. is the only social community exclusively for service industry workers near you. Workers use the Seasoned app to get interviews fast for local jobs and get daily support and advice from their service industry family. Business owners use Seasoned Recruit to hire service workers in 48 hours or less from our community of top restaurant talent. We’re offering restaurants something no one else in the market offers - a truly concierge experience to fill their open positions.
About the role
As a Mid-Market Account Expansion Manager, you will consult with both newer and tenured restaurant groups within the recruiting and technology segment. Throughout this process you will work directly with the client as we take them from proof of concept to increased adoption, and ultimately, to a long-term partnership. This role will interact primarily with high-level decision makers as well as coordinate resources to support front line operations at the restaurant level.
You will play an integral role in helping to build out process and long-term strategy. An ideal candidate will have developed a playbook at a start-up or scaling company and iterated on it many times to maximize efficiency and return to the business strategy frequently. In this role, someone who can balance high-level strategy, with day-to-day account management, while focusing on revenue growth is the key to success. All of those ingredients also make for a happy and healthy partnership.
Successful candidates will appreciate autonomy, have an entrepreneurial mindset, and won't expect daily oversight. They also understand that technology plays a large role in helping restaurants succeed. If all this sounds good combined with having a self-starting aptitude, the ability to iterate in ambiguity, and the desire to work for a fast-paced start-up, Seasoned is the place for you - send us your resume!
This role will carry and active quota and has opportunity to earn a substantial amount of OTE compensation.
What you'll do
- Act as the primary point of contact and trusted advisor for restaurant clients within your book of business
- Establish ongoing relationships with high-level decision makers (VP and above)
- Manage the day-to-day relationship as it pertains to sales, strategy, and expansion opportunities
- Understand client needs as it relates to their long term hiring plans and goals
- Work directly with front line sales and success as well as the client to establish long-term KPIs
- Oversee proof of concept launches and success metrics
- Conduct weekly, monthly, and quarterly business reviews as planned
- Analyze multiple levels of performance data and develop best practices on a per client basis
- Present your learnings to internal stakeholders and align resources for support
- Have experience understanding and taking action of usage and software metrics
- Develop a strategy for long-term success across your clients for location and revenue growth
What will set you up for success
- 5-8 years of account management sales experience with 2+ years in restaurant technology industry or SaaS preferred
- Demonstrated track record selling and expanding partnerships of $25K+ in ARR across multiple and executive level decision makers
- Experience managing an active an active pipeline of multi-location restaurants
- Experience in a startup or scaling environment where processes and product are growing, i.e., willing to wear more than one hat, expect to adapt quickly to change
- Strong communication and presentation skills as well as confidence in your ability in asking for the close
- Familiar with SFDC, Google Suite, and Microsoft office
- Bringing a positive attitude and passion for our mission and challenge
Compensation and benefits
Besides competitive base salaries and commissions, we also offer 100% company-funded medical benefits to employees, 401k matching programs, flexible PTO, a home office stipend, short-term disability plans, HSA and FSA plans, parental leave programs, and other programs that focus on your family and work balance.
Base compensation: USD $80,000-$110,000 with the ability to earn substantial OTE.
Seasoned provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Seasoned complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.