Seasoned

About Seasoned

Seasoned Inc. is a fast growing, well-funded startup focused on making an impact on the service and restaurant industry. Seasoned Inc. is the only social community exclusively for service industry workers near you. Workers use the Seasoned app to get interviews fast for local jobs and get daily support and advice from their service industry family. Business owners use Seasoned Recruit to hire service workers in 48 hours or less from our community of top restaurant talent. We’re offering restaurants something no one else in the market offers - a truly concierge experience to fill their open positions.

Seasoned inc. is looking for a driven and ambitious Enterprise Customer Success Manager to manage the customer lifecycle and provide operational excellence for Seasoned customers. You will cultivate relationships with restaurant owners and leaders alike to understand their needs and how we as a partner can best support them. In addition to forging strong relationships, you will closely monitor usage and data within Seasoned Recruit to develop customer retention strategies. Acting as a trusted advisor and customer advocate for our restaurant partners.

Job Description & Responsibilities

Given we are a startup, you will play an integral role in helping the team build out processes, reporting, and engagement plans that will allow this team to scale in the future. Doing so will require a strong entrepreneurial mindset to not only help develop this role further, but execute the plan on a daily basis.

As the trusted advisor to our customers - it is crucial that you are passionate about helping restaurants succeed and understand how to conduct strategy driven conversions by leveraging data and market trends - then continue reading and send us your resume!

Where you come in:

  • Excel in relationship building, customer satisfaction, retention and product adoption
  • Extensive experience in managing a book of business and retaining large amounts of revenue
  • Proficient in creating and executing account plans that continue to drive both success, retention and expansion within individual accounts
  • Take a proactive approach in creating mitigation plans by leveraging proper internal channels for escalations
  • Ability to interact and collaborate with key stakeholders & challenge dated processes by leveraging new technology
  • Analyze & present multiple levels of data as it pertains to customer performance to both internal and external teams
  • Work with multiple levels within an organization - operators, district managers and executives and understand different levels of need
  • Ability to work fast, under pressure and take ownership of assigned tasks
  • Comfortable with an evolving, fast paced environment

What it takes to succeed:

  • 2-3 years of customer success, onboarding or implementation experience. Restaurant technology or prior SaaS experience required.
  • Experience with enterprise level accounts and managing a book of business from 5-35 accounts
  • Experience managing ARR of 1 million - 1.5 million
  • Be open to working in a startup environment, i.e., willing to wear more than one hat, expect to adapt quickly to change
  • Proficient with Microsoft Office and Google Enterprise Suite
  • Data analysis skills and SQL knowledge is preferred
  • Bring a positive attitude and passion for our challenge

Compensation: Competitive and includes benefits, 401k, Equity.

Seasoned provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Seasoned complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.